IMPORTANT! PLEASE READ!

Shipping Info

Backorder Policy

Return/Exchange Policy

Privacy Policy

State statutes and/or local ordinances prohibit the sale and possession of airsoft guns in some areas, this does not include accessories. New York City, NY, and its boroughs (Zip Codes 100xx-104xx and 111-114xx, 116xx), the state of New Jersey, Chicago, IL, San Francisco, CA, Washington DC, Philadelphia, PA and Johnson City, TN. Other areas may have restrictions, please contact your local law enforcement authorities before ordering any airsoft guns, paintball markers, or blank firing guns from Tactical Air. Due to the Department of Transportation's federal regulations, Green Gas, Red Gas, Co2 and Blank Ammo must be shipped via ground so we are not able to ship these items to Puerto Rico, Alaska, Hawaii, Guam or Overseas.

We have no control over the laws in your state or city, and we reserve the right to refuse your order. If you place an order from any of these areas, we will have to cancel your order. Your credit card will not be billed, and you will not receive the product(s). We will inform you via email of the cancellation. It is the responsibility of you the buyer, not Tactical Air, to understand your local, state, and federal laws before placing an order. If you are unsure of your state's laws pertaining to any products you want to order, you should consult local, state, and/or federal authorities to be certain you are not breaking any laws.

All airsoft gun orders will arrive with ADULT SIGNATURE REQUIRED. We will not ship airsoft guns to persons under the age of 18, NO EXCEPTIONS!

Remember: SAFETY FIRST.

Eye protection and safe handling should ALWAYS be enforced.

Thank you for your interest in our products at Tactical Air. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. However, we will do our best to make you, the customer, pleased with your experience with us. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. All items will be shipped "Adult Signature Required." Price and availability are subject to change without notice. However we do our best to provide our customers with up-to-date product information. For safety tips, please review our safety page

Shipping Info

Backorder Policy

Exchange/Refund policy

Thank you for your interest in our products at Tactical Air. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. However, we will do our best to make you, the customer, pleased with your experience with us. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. All items will be shipped "Adult Signature Required." Price and availability are subject to change without notice. However we do our best to provide our customers with up-to-date product information. For safety tips, please review our safety page

Shipping Information

Order Processing and Shipping time begins after order verification process has been completed.

All shipping is done via UPS or FedEx to the lower 48 states. Under certain circumstances, we may ship via USPS to AK, HI, PR, and GU ADULT SIGNATURE REQUIRED. Under normal circumstances, we will not ship to PO Boxes unless the customer has made a special request for us to do so. We will also ship order USPS to military addresses.

If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at TacitcalAir.com. A fifteen percent (15%) restocking fee may be charged.

We do not ship Green Gas, Red Gas, Co2 or blanks to Puerto Rico, Hawaii, Alaska or any other address that requires USPS shipping. Co2 and blanks must be shipped ground. Other products ordered from these areas may be delayed or refused, and we are not responsible for the delivery of orders to these areas once they are in the hands of the courier.

Orders shipping to the following areas will be refused due to the laws, restrictions and conditions of sale in your state or city:

New York City, NY, and its boroughs (Zip Codes 100xx-104xx and 111-114xx, 116xx), the state of New Jersey, Chicago, IL, San Francisco, CA, Washington DC, Philadelphia, PA and Johnson City, TN.

Delivery Time

If you selected Standard Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing Co2 MUST be shipped via Standard Ground Shipping since Co2 cannot be shipped by air.

If you selected 3 Day select, 2nd Day Air, or Next Day Air, after your order is processed (usually 1 day) your order will be shipped via the selected method. We give all expedited orders priority shipment and get them out the next business day after the order is placed, but cannot guarantee orders will ship out that quickly.

If you elect to pay by check or USPS Money Order, the order will not be shipped until the check has cleared, usually 7 business days. Money Orders or Cashier's Check will be treated the same as cash and will not cause additional delay.

TacticalAir.com does not guarantee any shipping time or date. We use third party carriers (usually UPS or FedEx) to ship our product and therefore, once an order is processed and a product has left our care, we have no control over delivery. However we will work with you to get any delivery problems resolved to the best of our ability.

If you have a time based shipping need, you must call and speak to us in advance. TacticalAir.com will issue you a confirmation number and we will do our best to expedite your order.

Calculating Cost

Your shipping cost depends upon the option you choose and the delivery location.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item and its shipping cost will be calculated during the checkout process BEFORE you complete your order. We have a handy shipping calculator that is built in to the shopping cart. Simply add the items you wish to purchase to the shopping cart and below the cart is the shipping calcutor. Just enter in your zip code and state and select the shipping method you wish to use and the calculator will do the rest. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Some items are oversize and may have an additional shipping surcharge.

Backorder Policy

Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will contact you. We will give you the option of canceling, exchanging to a similar product, or wait and we will ship it as soon as we receive it. In most cases you will not be charged for those items we have not shipped. Any exceptions to this policy will be discussed with you via email or telephone.

Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value, at customer’s approval.

If you have received a partial shipment and do not want the backordered item(s) please email us immediately. We will cancel any backorders that have not shipped in the interim.

Order Verification

Because of the nature of the products that TacticalAir.com supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.

Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays. Providing accurate information during the order process will greatly reduce the chance of your order being delayed.

Processing of an order will take between 24 and 48 hours during regular business days, 9 am to 5pm Monday through Friday, Mountain Standard Time. Shipping time is calculated after order processing and verification is complete.

Delays or cancellation of orders may be the result of the following:

Payment by check or postal money order. Your order will not be shipped until the check has cleared, usually 7 business days.

Ship to and bill to addresses do not match.

Cardholder name and ship to name do not match.

No response to our verification e-mail or telephone call in a reasonable time frame.

Declined or rejected credit card due to failed address and billing phone number verification.

Declined or rejected credit card due to Non Sufficient Funds or exceeding the credit limit.

Orders from foreign countries. We do not process orders from Foreign Countries.

Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This is a verification of the legitimacy of an order for restricted items.

Keep in mind that all the steps we take for order verification are as much for your protection as for ours. Thank you for your patience.

Returns

Exchange/ Return Policy- If you need to return an item, please email us immediately to request return authorization. Please explain the reason for you return, and we will contact you to inform you with how to proceed.

For a prompt exchange or refund, hang on to a copy of your invoice. Our return policy is simple. Within 30 days of receipt of your order, you may return any merchandise item in new condition, with its original packaging in re sellable condition and any accessories in tact, for a refund, excluding shipping & handling charges (we do not refund any shipping charges). Items are also subject to a restocking fee of up to 15%. Due to the rough and tumble nature of the sport of airsoft we thoroughly test and inspect ANY return for use. We do not do try and buys here and if this has happened your money will not be refunded and it will be at your expense to receive the items back.

Please read our warranty page, found here, if you have found with in the items warranty periods they have malfunctioned or are defective. The warranties do not extend to magazines, accessories, or any form of cosmetic damage.

Tactical Air must authorize all merchandise returns. No unauthorized returns will be accepted. Customers will be held liable and no refund will be issued for any merchandise that is returned without a RMA number. In order to exchange a product or receive a full refund, items must be returned in original packaging, unused, and in new and saleable condition. The customer is responsible for all shipping costs.

Please read our complete list of Warranty Information located here.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 10 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

If you placed your order within the last 2-3 business days, please do not request Tracking or Order Status information at this time. Due to the nature of the products we sell, even orders shipping via "Next Day Air" may take up to 2 business days to verify and process. If you request a tracking number for your package, we will supply it as soon as we receive it from the mail courier.

Privacy

Collecting of Email Addresses: We value your privacy. We will not sell your email address to any third pary companies. Tactical Air and Airgun Depot will use your email address to contact you about your order, update status, and to send you product promotions and newsletters only. After completion of your order if you do not wish to be contacted again then please click the opt out link of an email that we have sent you.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!,click here .