Your order will be processed and shipped minus any back orders. If we
are temporarily out of stock on items you ordered, we will contact you.
We will give you the option of canceling, exchanging to a similar product,
or wait and we will ship it as soon as we receive it. In most cases you
will not be charged for those items we have not shipped. Any exceptions
to this policy will be discussed with you via email or telephone.
Due to fluctuations in availability, we reserve the right to substitute
items ordered with similar products of equal or greater value, at customer’s
If you have received a partial shipment and do not want the backordered
item(s) please email us immediately. We will cancel any backorders that
have not shipped in the interim.
Because of the nature of the products that TacticalAir.com supplies,
we must perform an extensive validation of orders, this may include verification
of shipping and billing information, phone calls to customers, verification
of valid e-mail, and cardholder information and cardholder authorization.
Please be patient during the order validation process. Any mistakes in
the information your have supplied to us may result in significant delays.
Providing accurate information during the order process will greatly reduce
the chance of your order being delayed.
Processing of an order will take between 24 and 48 hours during regular
business days, 9 am to 5pm Monday through Friday, Mountain Standard Time.
Shipping time is calculated after order processing and verification is
Delays or cancellation of orders may be the result of the following:
Payment by check or postal money order. Your order will not be shipped
until the check has cleared, usually 7 business days.
Ship to and bill to addresses do not match.
Cardholder name and ship to name do not match.
No response to our verification e-mail or telephone call in a reasonable
Declined or rejected credit card due to failed address and billing phone
Declined or rejected credit card due to Non Sufficient Funds or exceeding
the credit limit.
Orders from foreign countries. We do not process orders from Foreign
Items used for law enforcement are billed immediately. However, they
are only shipped after a thorough validation. This is a verification of
the legitimacy of an order for restricted items.
Keep in mind that all the steps we take for order verification are as
much for your protection as for ours. Thank you for your patience.
Exchange/ Return Policy- If you need to return an item,
please email us immediately
to request return authorization. Please explain the reason for you return,
and we will contact you to inform you with how to proceed.
For a prompt exchange or refund, hang on to a copy of your invoice. Our
return policy is simple. Within 30 days of receipt of your order, you
may return any merchandise item in new condition, with its original packaging
in re sellable condition and any accessories in tact, for a refund, excluding
shipping & handling charges (we do not refund any shipping charges).
Items are also subject to a restocking fee of up to 15%. Due to
the rough and tumble nature of the sport of airsoft we thoroughly test
and inspect ANY return for use. We do not do try and buys here and if
this has happened your money will not be refunded and it will be at your
expense to receive the items back.
Please read our warranty page, found here, if you have found with in
the items warranty periods they have malfunctioned or are defective. The
warranties do not extend to magazines, accessories, or any form of cosmetic
Tactical Air must authorize all merchandise returns. No unauthorized
returns will be accepted. Customers will be held liable and no
refund will be issued for any merchandise
that is returned without a RMA number. In order to exchange a product
or receive a full refund, items must be returned in original packaging,
unused, and in new and saleable condition. The customer is responsible
for all shipping costs.
Please read our complete list of Warranty Information located here.
You can expect a refund in the same form of payment originally used for
purchase within 10 business days of our receiving your return. If your
return is not due to our error, we will deduct the shipping costs from
If you placed your order within the last 2-3 business days, please do
not request Tracking or Order Status information at this time. Due to
the nature of the products we sell, even orders shipping via "Next
Day Air" may take up to 2 business days to verify and process. If
you request a tracking number for your package, we will supply it as soon
as we receive it from the mail courier.
Collecting of Email Addresses: We value your privacy. We will not sell
your email address to any third pary companies. Tactical Air and Airgun
Depot will use your email address to contact you about your order, update
status, and to send you product promotions and newsletters only. After
completion of your order if you do not wish to be contacted again then
please click the opt out link of an email that we have sent you.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to
help analyze where visitors go and what they do while visiting our website.
Yahoo! may also use anonymous information about your visits to this and
other websites in order to improve its products and services and provide
advertisements about goods and services of interest to you. If you would
like more information about this practice and to know your choices about
not having this information used by Yahoo!,click