Home > Frequently Asked Questions  Frequently Asked QuestionsBefore you email or call, please review our FAQ page. Many answers to
your questions can be found here.
| Q. What
is the status of my order and when should I expect it to arrive?
Depending on the shipping method you chose, your approximate delivery
time will vary. If your items are in stock, they usually ship out the
next business day from when you ordered, however order processing can
take up to two days. If you choose Standard Shipping your total delivery
time should be 1-2 business days processing time, plus 3 to 7 business
days (shipping time). In other words, you could expect your package to
be delivered within 4 to 8 business days of placing your order.
If you choose Three Day Shipping, 3 business days, your
total delivery time would be 1 day + 3 business days (shipping time).
In other words, within 4 business days. Please also keep in mind that
there is no weekend delivery.
If you ordered Next Day Air, allow 1 business day for
processing. If you order Friday-Sunday, your order will be processed Monday
and shipped either Monday or Tuesday. The package should arrive 1 business
day later, or 2 business days total. Please also keep in mind that
there is no weekend delivery.
If you choose 2nd Day Air (2 business days) your total
delivery time should be 1 day + 2 business days (shipping time). In other
words, within 3 business days
If you feel your order is delayed, email
us and we will do our best to give you an approximate delivery date.
If delivered by USPS, the box may at your local post office. Or your UPS
notification (usually left in your mailbox) may have been lost or removed
by accident, so you may want to contact your courier directly.
Tracking numbers.
There are no tracking numbers provided for USPS First Class Mail or 3-day
USPS Priority Mail.
If you selected UPS or Fed Ex delivery, you should obtain an automated
tracking email within 4 days after order. If you do not receive the email,
you may obtain a tracking number by selecting the tracking link from our
email page. Please wait 3-4 days after
ordering to request a tracking number.
You receive a tracking number upon request. Tracking numbers are available
2-3 days after your order has been shipped. |
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| Q.
Do you ship to Canada?
A. No, due to the varying laws in Canada and problems we have had with
Canadian customs we do not ship to Canada. |
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Q.
How much is shipping?
A. We offer several shipping
options. If your order is time sensitive we suggest choosing One or Two
Day service at checkout. Remember, items in stock usually ship out the next
business day from when the order is placed, but order processing can take
up to two business days. You can calculate how much shipping will cost by
putting the items you want in the shopping cart and then filling out the
first page of the shopping cart. Simply choose the method of shipping you
want and click next. Then look on the right hand column and you will see
the shipping total. You will not have to give out your credit card number
or email address to get a shipping quote nor are the addresses and names
stored by our system.
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Q. What
is the warranty on my Tactical Gear?
We do not accept returns on any Tactical Gear if it has been used or worn.
The only time we will be able to take it back for a refund or an exchange is
if the item is defective. Defective constitues broken stitching only! If damage
has occured because of use or test fitting the user is liable for the damage
and we will not replace the item.
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| Q.
What is the warranty on my airsoft gun?
Can also be found at www.tacticalair.com/airsoft-warranty.html
AfterMath Products carry a 30 day Warranty. Send any products which need repair directly to
AfterMath at:
-
Telephone (954)302-1084
-
Fax (954) 581-3165
-
Mailing Address:
Aftermath Airsoft
3911 SW 47th Avenue, Suite 914
Fort Lauderdale, Florida 33314
Echo 1 USA Products carry a 30 day Warranty
on the gear box only. There warranty excludes, cosmetic damage, damage
to accessories or damage to magazine, clips, sling and batteries. You
must contact them directly before warranty will be fulfilled. You can
read the full information and prodcedure by clicking [here].
Caspian Arms WE, ICS, Olympic Arms, Special Weapons and TSD Tactical are handled under TEAM SD. They carry several different makes of guns under there warranty that correspond by brand.
30 Day Warranty on ICS, Olympic Arms and Special Weapons
60 Day Warranty on TSD Tactical
You must contact them directly before warranty will be fulfilled.
- Telephone (626) 281–0979
- teamsdtech@hotmail.com
UTG (Under the Gun), also known as Leapers, Carries several different warranties on there guns. To find out which warranty fits your gun check to see where it was made. They will either be made in the USA, Taiwan, or China and the warranty is as follows:
120 Day Warranty on guns made in the USA and Taiwan
30 Day Warranty on guns made in China
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Telephone (734) 542-1500
-
Fax (734) 542-7095
-
Mailing Address:
32700 Capitol Street, Livonia,
MI 48150, U.S.A.
-
office@leapers.com
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Q.
If I do not like what I ordered can I return it for a complete refund?
A. Yes and no. Unlike most online airsoft companies, we will take the item
back if certain conditions are met and is still with in 30 days of the shipping
date: the item must be unused and opened only once, this means they are
still new and resalable. All items that came with the gun such as manuals,
catalogs, batteries, chargers, magazines, cleaning rods, accessories, screws
and tools must be in the box and in new condition, if any of these items
are missing or damaged we can not take the item back. The box itself must
be in good condition, we understand that these boxes can take some damage
through shipping but the box must still be resalable. You must pay for shipping
on the return and when the product is received it will be inspected for
missing items, damage and use. If these criteria are met you will then be
charged a 15% restocking fee and if it is rejected you must pay for shipping
to receive your item(s) back. We will contact you when either of these decisions
is made, there are no exceptions to this.
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Q.
Do you repair or
upgrade airsoft guns?
A. No, at this time we do not. We ask that you either contact the manufacturer
or we can point you towards a company that can do upgrades and repair work
for you. |
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| Q.
How do I return an item?
Please click here to read our return policies,
and email us for an RMA number. Items that have
been used and are not defective can not be returned under any circumstance.
Please read our policies thoroughly before requesting a RMA. |
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Q. Can
I pay by check, money order, PayPal or C.O.D.?
A. You may pay by cashier's check or money order, but we do not ship C.O.D.
Please email us with a list of items that you wish
to buy so we can email you back with a total and payment instructions. If
you pay by check please expect to wait up to 10 days for the check to clear.
You can pay by PayPal, as long as we ship to a Paypal confirmed address. You can check whether your address is confimed by viewing your profile in you Paypal account. Just select PayPal as the payment
option during checkout. |
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| Q.
There is an error on my order, what do I do?
A. If you notice an error was made on your order, please notify us immediately.
Please click here and choose orders from the
list on our email page
Please include the full name and e-mail used when ordering, your order
confirmation number or the last four-digits of the credit card used when
ordering and a brief explanation of what is missing or damaged. We will
respond with a resolution within 24-hours during the work week. |
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| Q.
Can I speak to a live person?
A. Yes please call us at 866-477-GUNS (4867) to speak
to a representative. This is an order line. Please call us at this number
to place your order or if you have questions before you order. If you
have customer service inquiries, please email us
after reviewing our FAQ page. If you still have questions, feel free to
call and we will help you to the best of our ability.
.
We usually respond to all e-mail inquiries
within 4 hours during the business week regular office hours. After hours
messages are returned the following day. |
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| Q.
Where are you located?
A. Our offices and main warehouse is based in Draper, Utah. We also occasionally ship from warehouses in Texas,
Florida, Kentucky, Ohio, California, and New York. If you wish to contact
us by mail, please mail all correspondence to:
Echo Commerce, LLC
12453 S 265 W Suite F
Draper, UT 84020
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